FAQ

In a medical emergency call 111.

Be familiar with the location of the nearest defibrillator in your community before you need to it!

Click here to find AED locations near you.

For medical care after-hours, at weekends and public holidays, please contact the Medical and Injury Centre on Waimea Road, next door to the Nelson Hospital (phone 03 546 8881).  The Wakefield Health Centre phone (03 541 8911) is automatically diverted to the Medical and Injury Centre out of hours.

If you need urgent help please don’t hesitate to call 111 for an ambulance.

It’s easy to make an appointment at Wakefield Health Centre. Call our friendly staff on 03 541 8911.

Alternatively if you use My Indici to book an appointment with your own GP.

Click here to see when your GP is available for appointments.

Please do not email requesting urgent attention.  Emails are checked daily but cannot be relied upon for anything urgent.

NO. We are not currently accepting new patient enrolments.

We appreciate payment on the day of your doctor’s consultation or treatment. We understand that sometimes this isn’t possible and if this occurs, a $10 account fee will be applied. If payment is received within seven days the account fee will be waived.

You can also set-up an automatic payment to help manage the payment of your medical costs.

Your health and well-being is important to us. If for any reason you are concerned about how you will pay for your medical care at Wakefield Health Centre, please talk to your doctor or staff at reception and they will be able to talk you through the options available.

You can pay your medical costs by cash, EFTPOS or with a VISA or Mastercard credit card.

You can also set-up an automatic payment to help manage the payment of your medical costs.

To request a repeat prescription, please call us on 03 541 8911 to speak to one of our receptionists. They will take your request and your contact details and pass the request on to be processed by a nurse or doctor.

Patients can also request repeat prescriptions through the My Indici online system.

If a repeat prescription can be issued without you needing a doctor’s consultation, you can collect the prescription from reception 48 hours after requesting it. Alternatively we are able to fax repeat prescriptions directly to a pharmacy of your choice. If you would like us to do this, please have the pharmacy details for us when you phone and request your prescription (including the pharmacy name, postal address, phone and fax numbers).

If you need a consultation to have the prescription issued we will call you to let you know.

For patients who have long-term medication, they will need at least one annual medical review by their doctor, most will need a medical review six monthly and some three monthly or even monthly. Please discuss the frequency of your medical reviews with your doctor at your next appointment.

Please note there are fees for repeat prescriptions and additional charges for faxing prescriptions.

Yes, it is possible for a doctor to see you at home, but only if necessary.

We can arrange doctor home visits for the elderly and frail, or if you are severely unwell and cannot make it to the Centre. Please ask to speak to one of our nurses if you think a house call may be necessary.

We use NZ Relay to help communicate with our deaf or hearing impaired patients.  If you are Deaf, hearing impaired, Deafblind, speech impaired or a regular phone user, there is an option at NZ relay for you

In addition, we are more than happy to provide written material, and you are welcome to bring a support person to any consultation.  Results can be texted to you, or accessed through MyIndici.

Language Line provide an excellent translation service for people who need some assistance in communicating in another language.  We do need to book this service so make sure you tell us at the time of making your appointment if you would like Language Line assistance.

Our health centre is single storey, and there are no steps.  We have mobility parking at the front entrance to the building and automatic opening doors. Wheelchairs are available on request.

Our fees can be viewed here.  We also provide some funded services which can help with the cost of healthcare for eligible patients – ask your GP whether you quality.

Our dedicated team of experienced doctors, nurses and support staff aim to provide the highest standard of medical care possible in a friendly, approachable and culturally sensitive way.

There are many services in the region that assist with Maori health and cultural needs, including Kaiatawhai Service and Te Piki Oranga.

If you identify as Maori make sure that we have a record of this – some services are free or reduced in price for Maori patients, such as cervical smears. If there is something we can do that will help you to access health care, or would feel more comfortable, please let us know.  You can talk to us, email, or write a quick note for the suggestions box at Reception.

Click here for further information complied by the Nelson Bays PHO on available Maori Health Services within the region.

Wakefield Health Centre aims to provide excellent health care at all times in a friendly and professional way.

We love all feedback from our patients as it helps us continue to improve our services.  We welcome suggestions from patients on how we can improve our services. If you have a suggestion, please let us know by using the suggestion box at reception, by email or by phone.

We discuss feedback received at our practice review meetings and where possible and practical, we will make changes.

Sometimes you may not be completely satisfied with the service you receive. If you have a concern about the service received from us, you can make a complaint. You can come in and discuss your complaint with us, or write your complaint in a letter or email.

If you would like to talk to a staff member about your complaint, you can talk to who you feel most comfortable with. Someone from Wakefield Health Centre will investigate your complaint thoroughly in a quick and efficient manner. It is likely as a first step, that the investigator will contact you directly.

Please be assured that medical confidentiality is maintained throughout a complaints procedure.

If you would like support in having the complaint dealt with, you can contact:

The Health Consumer Service
PO Box 115 019, Dinsdale, Hamilton
Phone & Fax: 07 846 1991

You have rights that are fully set out under the Code of Health and Disability Services Consumer Rights.

The ten rights of consumers and the duties of providers are:

1. The Right to be treated with respect
2. The Right to be treated fairly with freedom from discrimination, coercion, harassment, and exploitation
3. The right to dignity and independence
4. The right to services of an appropriate standard
5. The right to effective communication
6. The right to be fully informed
7. The right to make an informed choice and give informed consent
8. The right to support
9. The right to have all these rights if you are part of a research study or staff training or teaching
10. The right to complain

For further information about the Code go to the Health and Disability Commissioner website, collect a brochure from reception or call the Health and Disability Commissioner on
0800 11 22 33.

YES! Wakefield Health Centre is committed to the protection of children and young people. We work in line with the Vulnerable Children Act 2014 to protect children and young people from harm and abuse. The Children, Young Persons, and Their Families Act 1989 defines child abuse as the harming (physically, emotionally, or sexually), ill treatment, abuse, neglect, or deprivation of any child or young person.